Connect with us now!

four ways to buy

browse by

view our media collections

If you do not see your program listed, please use Advanced Search
Returns

 
Return Policy
Wholesale Returns
First Light Video has a specific return policy for all dealers, distributors and retailers. Please click here to view our return policy.

Consumer Order Returns
You may return unopened programs within 30 days for a full refund. If you are not satisfied with your purchase for any reason, you may exchange or request a refund. Refunds on opened programs will be less 25% restocking charge. Any defective program will be replaced by us immediately. Simply send the program back to us with an explanation of the defect.
Please ensure to include a copy of the Customer Exchange/Return Form with your return detailing your order number, name, return address, email address or daytime telephone number.

Download Customer Exchange / Return Form click here

Please send returns to:
First Light Video
Attn: Returns Department, Top Floor
2321 Abbot Kinney Blvd.
Venice, CA 90291.

Please note: The Customer is responsible for the shipping charges if an order is returned for any other reason than defective merchandise.