First Light Video has a specific return policy for all dealers, distributors and retailers. Please click here to view our return policy.
Consumer Order Returns
You may return unopened programs within 30 days for a full refund. If you are not satisfied with your purchase for any reason, you may exchange or request a refund. Refunds on opened programs will be less 25% restocking charge. Any defective program will be replaced by us immediately. Simply send the program back to us with an explanation of the defect.
Please ensure to include a copy of the Customer Exchange/Return Form with your return detailing your order number, name, return address, email address or daytime telephone number.
Download Customer Exchange / Return Form click here
Please send returns to:
First Light Video
Attn: Returns Department, Top Floor
2321 Abbot Kinney Blvd.
Venice, CA 90291.
Please note: The Customer is responsible for the shipping charges if an order is returned for any other reason than defective merchandise.